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Post Incident Resolution and Recovery

Investigations, grievances and disciplinary processes rarely mark the end of the story. Once the formal process is concluded you can move forward with Tell Jane’s specialist workplace coaching after a conflict. Our post-incident resolution and recovery support helps you move on from sensitive incidents involving discrimination, bullying and harassment in a professional, constructive way.

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Incidents of bullying or harassment can leave lasting effects on workplace relationships.

When these happen, our post incident coaching delivers support, in a structured and effective way. It’s a valuable resource to support people who have undergone disciplinary action.

We help people reflect on workplace situations. We create opportunities for learning, accountability and positive behavioural change.

We encourage a deep understanding of nuanced situations and establish clear boundaries. We help participants identify opportunities for learning and development.

Our coaching helps prevent future incidents and cultivates a safe and inclusive environment. We’re trusted by organisations who need support after sensitive workplace incidents.

What we do

What Is Our  Resolution and Recovery Coaching?

Tell Jane’s post incident support is expert-led workplace coaching after a conflict. We help people reflect on workplace incidents. And with our coaching, organisations can move forward.

Tell Jane offers a 3-part coaching that looks at accountability, reflection and recovery. Our 6-part coaching is for senior leaders.

We’ve built a reputation for handling complex workplace issues. In particular those that need sensitivity and discretion.
Our three-stage framework:
  • Understanding
  • Learning
  • Reflecting

The purpose is not to revisit the investigation or disciplinary outcome. The purpose is to support learning, accountability and positive behavioural change.

We focus on self-awareness, learning, accountability, and practical behaviour change.

Workplace Coaching  After Conflict

Tell Jane’s workplace coaching helps you rebuild following difficult workplace situations. It focuses on helping people understand workplace expectations, communication and boundaries.

We look at professional conduct.

It’s about creating positive workplace culture after formal processes have concluded. And at the same time reinforcing respectful workplace behaviours and communication.

Our professional conflict coaching at work helps participants:
  • reflect on their behaviour and communication
  • Explore how actions and communication may be experienced by others
  • rebuild professional relationships
  • improve communication skills
  • create strategies to prevent repeat incidents

Rather than focusing on the incident, our coaching explores how to better handle similar situations in the future.

The modules

Conflict Coaching At Work

Specialist Coaching Option 1:
Three-Part Coaching Module

This session offers a speedy and effective resolution.
Modules focus on self-reflection and accountability. It’s a safe space for introspection and to reflect.
Sessions:
  • reflect on the situation
  • reflect on their role in the situation
  • understand the impact of behaviour on others
  • explore lessons learned
  • ask important questions
  • identify practical actions for improvement
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Specialist Coaching Option 2:
Six-Part Senior Leader Coaching Module

Tailored for senior leaders who would benefit from deeper reflection, feedback and behavioural development following workplace concerns.
This in-depth session explores the root causes. It encourages awareness of behaviours alongside growth and development.

Sessions include:
  • leadership behaviours
  • communication styles
  • workplace influence and impact
  • accountability and self-awareness
  • workplace culture responsibilities
  • long-term behavioural development

Our Three-Stage Coaching Framework

Understanding

We reflect on the incident and consider how others may perceive behaviour. With gentle guidance, we take participants out of their comfort zone. We focus on self-improvement.

Learning

This stage provides essential knowledge, as well as establishing and respecting boundaries. We look at intent vs impact. We sharpen their skills in active listening and respectful communication.

Reflecting

The final stage focuses on lessons learned and future strategies. The aim is to prevent repeat behaviour and set realistic behavioural goals.

Flexible Coaching and Long-Term Resolution

Rather than focusing on the incident, our coaching explores how to better handle similar situations in the future.

Our post incident resolution and recovery supports long-term workplace improvement.

We deliver coaching remotely or in person. This way your organisation can provide practical and proportionate support following difficult situations.

It focuses on helping people move forward in a constructive way. It helps build healthier workplace relationships, stronger communication, and a better workplace culture.

Tell Jane’s post incident resolution and recovery coaching is a valuable follow-on service. It’s ideal after grievance procedures, disciplinary processes, or workplace investigations.

Why us?

Why Organisations Choose Tell Jane

Our consultants combine CIPD qualified HR expertise with experience. We are called on to support organisations through a range of workplace conflicts. This includes disciplinary matters, grievances, bullying complaints and harassment concerns. We’re known for our expertise in complex, challenging and sensitive employee relations issues.

Get in touch

Speak to Tell Jane

If you need workplace post incident coaching after a conflict, speak to us. It’s designed to support behavioural change, accountability, and positive workplace outcomes. We’ll help people reflect on the incidents and help your organisation move forward.

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FAQ’s

Tell Jane don’t just resolve issues, they help you understand them. Their approach is calm, rigorous and deeply human, turning challenging situations into an opportunity for real cultural change.

Jessica Bacon,
CEO, Swineford Media

What is post  incident coaching?

Tell Jane’s post incident coaching is workplace-focused coaching, to help people move forward after formal workplace issues. It supports individuals after a workplace conflict, disciplinary action, or formal complaints.

Our training helps people reflect on the situations. We help them look at the effects of their behaviour. And we develop strategies to prevent future issues.

Who is post incident coaching suitable for?

Coaching supports employees, managers and senior leaders. It helps anyone involved in workplace conflict or disciplinary matters. Tell Jane offers two training options. There’s a 3-module course for reflection and framing incidents from a different perspective. And an in-depth 6-module sessions for senior leaders.

What does behavioural coaching workplace support involve?

Tell Jane’s post incident coaching reflects on the incident. We look at how others may perceive behaviour and we take participants out of their comfort zone.

We focus on self-improvement as well as establishing and respecting boundaries. We look at intent vs impact. To finish, we look at how to prevent repeat behaviour and set realistic goals.

Is post incident coaching confidential?

Tell Jane is a specialist in complex and sensitive situations. We handle all coaching with professionalism, sensitivity and confidentiality.

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